RapidFax Review
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Overall another great service. Everything you would need to finally get rid of the big old fax machine is here. A couple things I did notice is there is no option for SMS delivery yet. Also that the service is only available to US customers. Zero cancellation fees and no contracts to sign.
| Internet Fax Provider | Rapid Fax |
|---|---|
| Type of Package | Individual |
| Monthly Fee | $9.95 |
| Hidden Fee | Yes (charges for storing faxes online for more than 30 days, which is the default setting in their online interface) |
| Start up Fee | None |
| 800 Number | No |
| 866, 877 or 888 Numbers | Local Internet fax numbers or a toll-free fax number at no extra charge |
| Free Trial | 30 Day Free Trial |
| Users Included in Plan | 2 |
| Number of Incoming Pages Included | 300 Total Combined |
| Number of Outgoing Pages Included | Combined in Incoming Pages |
| Online Fax Storage Period | 30 Days ($0.05 per page per month to store faxes beyond the 30 days) |
| Customer Support | Monday - Friday 11-8 EST |
| Premium Upgrades | Yes |
| Corporate Packages | Yes |
| Faxes via email | Yes |
| Cost of Incoming Overage Pages | $0.08 |
| Cost of Outgoing Overage Pages | $0.08 |
| Try RapidFax Today for FREE for 30 Days! |
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February 1st, 2009 at 11:54 am
My top choice is Rapid Fax. I have tried a few others and was not totally satisfied with the overall service. I would suggest trying out Rapid Fax for your business.
May 8th, 2009 at 2:42 pm
Posted on behalf of a Rapid Fax Customer named Odlid from Nevada:
“I work from home in the graphic design field and I really don’t know what I did before Rapid Fax. It has made my life much easier as far as getting proofs to the client and the office for production. Easy to use – thank god!”
July 25th, 2009 at 9:09 am
Internet faxing is a natural progression for any office or self-employed person – like me. Save paper…save time…one less piece of office equipment…one less phone line all saves money. Yippee! Rapid Fax is simple enough to use and I haven’t had any major problems; although I haven’t had to contact their support yet. (keep my fingers crossed) Can’t tell you how convenient it is to fax a document from my laptop on the train!
August 21st, 2009 at 7:29 pm
I love rapid fax – have been using them for over a year now.
August 31st, 2009 at 8:11 pm
You know – I was not impressed that I had to give my credit card number to set up the free-trial … I signed up reluctantly and used the service for a month. I really liked the services so I decided to keep it. I was not charged anything on my credit card so it looks like it was not so bad after all.
September 9th, 2009 at 11:02 pm
I tried out the free-trial and found it to be pretty good so far. It is easy to use and efficient.
October 5th, 2009 at 12:33 am
Not happy with the cost of this internet fax provider. You must be careful when signing up beyond the free trial as there were some hidden costs such as being charged extra to store your faxes for more than 30 days. Not impressed with that – everything else was ok though.
December 19th, 2009 at 11:18 pm
Reliable and easy to use but I found the price to be a little on the high side. It is worth it though as I had no issues with the service I was provided. Would recommend – just make sure to read what is included in each package before committing.
September 9th, 2010 at 6:45 pm
I was doing some searches on the web in order to find a decent internet fax company to use or at least give a try. I came across rapid fax and everything looked good until I found them with an F rating on the Better Business Bureau.
The main reason was: Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative.
I would not suggest trying this company. FYI – this company goes by j2Global Communications