eFax Review
This company is the world’s premier all-inclusive fax solution as you receive the following with their services:
- send, receive and manage your fax communications through the internet
- robust fax software and world-class fax management tools
- you receive a toll-free, local or international number
- it is compatible with outlook and other email accounts
- online solutions for individuals, small offices and enterprises
- store your faxes for up to 2 years
- fax privacy: has secure encryption alternatives to traditional fax machines. No more confidential faxes sitting in the fax machine!
- green: managing faxes digitally saves time, trees, ink and paper supply costs
- voicemail to email: have your voicemail messages automatically converted to files and emailed to you as an attachment. Listen to your files through most popular media players
| Internet Fax Provider | eFax |
|---|---|
| Type of Package | eFax Plus |
| Monthly Fee | $12.95 |
| Hidden Fees | Yes (does not include any inbound pages with a toll-free number and the fee per page is $0.20) |
| Start up Fee | None |
| 800 Number | No |
| 866, 877 or 888 Numbers | Local Fax Number Provided |
| Free Trial | 30 Day Free Trial |
| Users Included in Plan | 5 |
| Number of Incoming Pages Included | 130 |
| Number of Outgoing Pages Included | see rates |
| Online Fax Storage Period | 2 Years |
| Customer Support | 24/7 |
| Premium Upgrades | Yes |
| Corporate Packages | Yes |
| Faxes via email | Yes |
| Cost of Incoming Overage Pages | $0.15 |
| Cost of Outgoing Overage Pages | $0.10 |
| Try eFax For 30 Days Free |
| Overall Rating |   |
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February 10th, 2009 at 6:30 pm
I convinced my boss to get the free trial and it has worked out well. I am so happy to have this service now and has made my life a lot easier at work!
July 16th, 2009 at 10:56 pm
Out of curiosity and hoping that being able to fax over the internet would help me save time and money, I signed up for the free-trial. I found that this service was exceptional and I would never go back to my old fax machine again! I can do everything right from my desktop or laptop and it saves time, money, toner, paper and is better for the environment. I highly recommend trying internet faxing – even for home.
July 25th, 2009 at 9:13 am
This is a must for your home business. It is easy to use, good price, saves paper and time. I won’t ever be purchasing a fax machine again. Just think of internet fax as a huge step ahead for technology. I thought this would be difficult to use as I am not the best with computers, but it is as easy as sending an email … seriously! Instead of entering an email address, you simply enter a fax number and attach the document. Easy!
August 4th, 2009 at 10:31 am
What more could you ask for? It is easy, convenient and inexpensive!
August 20th, 2009 at 6:22 am
eFax does not work properly in Spain with Spanish eFax numbers and the ending fax is in Spain. They do not offer a refund and they can not say when they have solved the problems.
eFax problemas en España!
El systema no functionar en España
August 28th, 2009 at 6:00 pm
efax has been great and I have had no issues. Easy to use and it is a great thing to have. I have a home business and it is great to have no bulky fax machine, no need for fax toner and it all comes to my outlook email. I first tried the free-trial and am now a monthly member.
September 21st, 2009 at 6:55 pm
I have been using efax for a while now and I really like it.
October 6th, 2009 at 8:55 pm
You don’t get enough for the amount of money you pay. I would suggest browsing around if you are looking to save a few dollars. If that is not something you care too much about then eFax is just as good as any other internet fax company. They are reliable with uptime and support.
November 16th, 2009 at 4:20 pm
I have been using efax from the beginning. Something has changed in the past year. The service used to be wonderful, not it is terrible (2009). I am currently looking for a replacement.
They are the most expensive, least service orientated that I have found. It has not always been this way. I can’t even send fax’s from my desktop as I have been doing for the past 10 or so years. I am very disappointed. The technical groups response is “well, you can use the web submission”. This is unacceptable.
March 26th, 2010 at 11:23 am
These guys are way too expensive for what you pay. For my needs, i need confirmation of the faxes being sent and receied and this service uses Greenwich mean time!! I called up and they said no way they can change it. Also, i wanted to downgrade my service and they still charged me the full amount of my prior plan, even though i spent a good 20 minutes on the phone with their rep. Moved on. Better alternatives out there, in my opinion…
July 14th, 2010 at 2:32 pm
I have had this service for 4 or 5 years. Was great at the time but customer service is terrible. You cant understand the tech support. I have had problems with double billing. I think there are better choices out in the market now and much cheaper.
July 5th, 2011 at 2:39 am
Hello
I would not give any positive comments for this service. It has become a night mare. My fax line was out of order after one week of use. The efax support confirmed that my line was out of order. THis lasted 1 mohth !
THe line started to work again during one week before stopping again.
When I tried to cancel the subscription, the y send me an email asking me to confirm the cancellation by calling a phone line in the US.
When I called this phone lines, it appeared that there were voice mail and i had one only answer :”voicemail is full”
thy kept chargin me for months without giving me the possibility to cancel my subscription with a fax line out of order.
Please go away of this efax company.